Shipping policy

At NovaCraft, we want to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.

📦 Order Processing

  • Orders are usually processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an order confirmation after successfully placing your order.
  • Once your order has been shipped, you will receive tracking details where available.

🚚 Delivery Time

We currently deliver across India.

  • Estimated delivery: 5–8 business days
  • Delivery times may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances beyond our control.
  • Remote or difficult-to-service locations may require additional delivery time.

💰 Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
  • From time to time, we may offer free shipping promotions on selected products or orders.

📍 Order Tracking

Once your order has been dispatched, tracking information will be shared through the contact details provided during checkout, where tracking is available.

You can use the tracking information to check your shipment status.

📞 Delivery Issues

If your order is delayed, damaged, or appears to be lost in transit, please contact us at:

Email: [your email address]
Phone/WhatsApp: [your contact number]

Please provide your order number when contacting us so we can assist you faster.

⚠️ Incorrect Address

Customers are responsible for providing an accurate and complete delivery address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

❌ Order Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

🌧️ Delays Beyond Our Control

Delivery may occasionally be delayed due to circumstances such as extreme weather, natural disasters, transportation disruptions, courier issues, public holidays, or other unforeseen events.

We will do our best to assist you, but such delays may be outside our direct control.

Need help with your order?
Contact us at [your email address] and mention your order number.

Note: Replace [Your Store Name], email, and phone number with your actual store details before publishing.